Accountable after
the truck leaves.

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Managed Services

Monitoring, security, help desk, and strategy on one predictable monthly cost. We catch problems before they cost a day — and we're on the phone when they don't.

Credibility

  • Fewer fire drills.

    Proactive monitoring and patching catch problems before they cost you a day of productivity.

  • Predictable coverage.

    One scalable engagement replaces surprise invoices and emergency vendor calls.

  • One accountable partner.

    A quarter century of relationships with Microsoft, Cisco, AT&T, and other top carriers means we solve problems, not just log tickets.

Trusted partnerships

Microsoft Cisco Apple Dell Xerox CrowdStrike Proofpoint Huntress Bitdefender WatchGuard Ubiquiti SpaceX Mimecast Palo Alto Networks Yealink AT&T Verizon VMware Zoom
iMS as our IT provider was an integral part in the conceptualization and integration of technology in our business. Most importantly, iMS provides us with the support and guidance to ensure our investment continues to add value to our business.
David ReidCFO — Boll & Branch

Coverage

What's covered?

Stay Connected

Enterprise networks, WiFi, and structured cabling built to last a decade, not a lease term. The team that designs and installs it is the team that supports it.

Stay Protected

Video surveillance, access control, and 24/7 threat monitoring — so a breach never becomes a headline. Physical and cyber under one roof.

Stay Supported

A full IT bench on call around the clock. Staffing gaps, sick days, and outages stop being yours to solve.

Solve What's Not Off the Shelf

Cloud migrations and custom engineering for when the standard playbook doesn't fit. If it's not a product you can buy, we build it.

Plans

Start where you are.

Three tiers. Move up as the business needs more, not because a contract says so.

Core

$50 per PC/Mac, starting

For companies with an existing IT department.

Monitoring, patching, and stack support that keeps your in-house team ahead of small issues before they grow.

  • Remote monitoring & patch management
  • Stack support
  • Antivirus protection
  • Monthly reporting
Most chosen

Core+

$100 per PC/Mac, starting

For companies without an IT department.

Adds network and server oversight plus managed threat detection, for teams that can't afford downtime.

  • Everything in Core, plus:
  • Network & server monitoring
  • Managed detection & response
  • Firewall management & Level 2 support

Partnership

$150 per PC/Mac, starting

For companies that need an IT department and CIO-level leadership.

A full virtual IT department: backup, security testing, budget planning, and a dedicated advisor in your corner.

  • Everything in Core+, plus:
  • Offsite backup & disaster recovery
  • Annual security & PEN testing
  • Virtual CIO, monthly check-ins

Included with every tier — iMS ONE

Ticketing system · Remote access (TeamViewer) · Additional user TeamViewer licenses

Onsite support billed at $95/hr, no travel charge in Dade County. Infrastructure project work billed at $150/hr.

Process

Getting started, without the headache.

  1. 01

    Scoping Workshop

    30 minutes. We assess your environment and your current pain points. No pressure, no obligation.

  2. 02

    Fixed-Scope Proposal

    A clear plan, timeline, and price. No surprises, no scope creep.

  3. 03

    Phased Rollout

    Implemented in stages around your business, not the other way around.

Next step

Ready to see
where you stand?

Thirty minutes, no pressure, no obligation. We'll tell you what's working, what's exposed, and what it would cost to fix.